Tower Surgical Partners

Molly joined Tower Surgical Partners (TSP) in 2017. She comes to the organization with 20 years of experience in human resources with a concentration in policy development, process improvement, recruiting, and performance management. Her expertise includes employee relations, compliance, manager coaching, and compensation strategy and execution. The majority of Molly’s work has been in public health research organizations across multiple industries, where she focused on mission and strategy alignment, creating efficiencies, and improving employee engagement and communications. Prior to joining TSP, Molly spent more than 9 years supporting an international professional services government contractor in HR leadership roles. She is a certified Senior Human Resources Professional through the Human Resources Certification Institute and a Senior Certified Professional through the Society for Human Resources Management (SHRM). Molly is a graduate of Hood College and a member of the local Montgomery County chapter and national SHRM. Molly volunteers her time working with members of the Alliance for Workplace Excellence and the Montgomery County Commission on Aging on programs and initiatives to support Age-Friendly Montgomery County.

Thomas joined the Tower Surgical Partners (TSP) team in 2017 as the Practice Administrator. He is responsible for the administration of all TSP-managed clinical offices. This includes management, scheduling and supplies, and implementing patient process protocols. In addition to practice administration, Thomas also collaborates with the TSP Business Development team to ensure future clinical practices are established with effective management processes in place. Thomas brings with him a decade of healthcare practice experience and management expertise. He has built a career through evaluating and enhancing processes and efficiencies at optometric practices and looks forward to continuing that work at TSP. Thomas earned his Bachelors in Business Administration from Radford University.

Emily joined Tower Surgical Partners in 2015. She leads a dynamic team of single-specialty surgical schedulers, highly skilled in providing excellent patient care. Emily develops highly-refined protocols to ensure her team is able to navigate complex surgical schedules for multiple providers and locations, while working closely with the marketing and administrative teams to ensure quality of service throughout each patient’s entire experience.

Emily earned her Bachelors in Psychology from the University of North Carolina. She offers years of experience in administrative support, particularly in a healthcare setting. Outside of work Emily enjoys spending time with her family and exploring new places to hike in the neighboring states.

Louise leads a team in conducting original research for Tower Surgical Partners. She has over 15 years of experience as a researcher and statistical analyst. Her methodological research focuses on developing innovative statistical approaches, and productive partnerships between clinicians, researchers, and patients.

Outside academia, Louise has held several Research Director positions. As the Director of Research at Fight Crime; Invest in Kids, she evaluated studies on the long-term crime prevention impact of investments in children and synthesized the data in well-publicized reports for policy makers. At the Department of Homeland Security, she synthesized data from multiple sources for prosecutorial efforts and was twice honored for Outstanding Service in the Public Sector.

She holds a Ph.D. in Policy Analysis, with a concentration in Statistics, and a Master of Science in Justice, Law and Society, both from American University. She received her Bachelor of Arts in Intercultural Studies from Trinity College in Hartford, CT.

Dana joined Tower Surgical Partners (TSP) in 2015. She has more than 9 years of experience in international online marketing & strategic communications. She has extensive experience managing online reputations for medical practices. At TSP, Dana leads educational outreach efforts to ensure patients and the public have valuable information about the TSP new procedural techniques, the surgical specialists and clinical staff expertise, and patient outcomes and reviews.

She manages an extensive portfolio of digital platforms while maintaining brand integrity and cohesiveness. Dana develops relationships with like-minded individuals and organizations to form advocacy alliances for women’s health initiatives. She also acts as a patient advocate by evaluating patient feedback to ensure improvements to day-to-day processes can lead to seamless growth and expansion.

Dana graduated from The Academy of Economic Studies in Bucharest, Romania, where she earned a Bachelor’s Degree in International Business and Economics, and a Master’s Degree in Business Communication. Prior to joining TSP, Dana worked as Marketing Specialist for leading medical centers in Bucharest, Romania and Rockville, Maryland. She currently lives in Gaithersburg, MD with her husband and daughter.

Joseph joined Tower Surgical Partners in 2016 and leads ASC Development and Strategy. With years of experience in ASC development in notoriously challenging CON markets, Joseph manages TSP’s ASC existing and planned expansion efforts throughout the United States. In conjunction with ASC development, Joseph leads administrative office development and collaborates with clinical operations to establish physician practice locations.

Prior to joining TSP, Joseph worked for a leading Washington D.C. based public affairs firm where he specialized in financial industry and healthcare advocacy. Joseph is currently an MBA Candidate at UNC Chapel Hill’s Kenan-Flagler School of Business and earned his B.A. in Political Economy from Saint Anselm College.

Mimi joined TSP in 2016 and leads a team of patient relations coordinators (PRC) who are the first point of contact for new patients. The PRC team establishes the relationship between new patients and the practice, providing a seamless process. Mimi works closely with physicians, office staff, and the marketing department to develop scalable direct-to patient programs, including a successful travel program, which allows the PRC team to convert leads from around the world to consultations with advanced-trained laparoscopic specialists.

Prior to joining TSP, Mimi worked in a management position for two of the top leading luxury retailers in NYC for 8 years where she focused on providing excellent customer service, attaining the sales and profitability goal for the companies.

Mimi earned her Bachelors in Business Administration from University of Maryland, College Park.  Outside of TSP, Mimi enjoys spending time with her family and going for long runs.

Ana has been with Tower Surgical Partners since 2015 as part of the administrative and billing departments. Currently, Ana oversees both billing and insurance verification. Ana plays a vital role in offering exceptional patient customer service and strives to assist with patient’s medical billing concerns to resolve any issues that may arise.

Ana was born and raised in the Washington D.C. metropolitan area. She graduated from the University of Maryland with a Bachelor of Science in Physiology and Neurobiology. She then moved overseas to Colombia and continued her education at CES University where she obtained her Degree in Medicine.

Ana lives in Kensington, MD and enjoys spending time with her husband and two wonderful children.

Robert Joined the Tower Surgical Partners (TSP) team in 2018 to lead ASC Operations. He is responsible for the management of TSP-managed surgery centers in Rockville, Maryland.  Robert works very closely with the members of Human Resources, Business Development, Research, Marketing and Physicians in an effort to provide dynamic representation to each segment of the TSP team.

Robert comes to us with a strong background in customer service and over 15 years’ experience as a nurse, nurse manager, patient care specialist, and healthcare administrator.  Robert is a member of Ambulatory Surgery Center Association (ASCA) where he has taken part in the National Advocacy program, representing the interest of surgery centers to regionally and nationally elected officials.